Exceptional customer service and aftercare
We like to help our neighbours and want to make the whole process of buying or renting simple and straightforward.
We believe that moving into a new community and a new home should be an enjoyable and exciting experience. We aim to make our customers’ journey from reservation to post-completion as enjoyable and stress free as possible.
Personal Protective Equipment (PPE)
Before the viewing, Medra will confirm with you in writing that you have appropriate protective equipment. If you do not confirm prior to the viewing, your estate agent may cancel the appointment. Our members are working to best practice guidance which outlines the equipment all parties involved should use during viewings, including gloves and face coverings.
This guidance is designed to protect everyone involved with property viewings. It is important that you work with your estate agent and use the appropriate PPE to ensure everyone’s safety.
You can find the full Government guidance on property viewings here.
PROPERTY VIEWINGS AND MOVES IN LIGHT OF CORONAVIRUS (COVID-19)
Due to the Covid-19 pandemic, the need to maintain engagement with our customers in a remote setting has resulted in various ways that we are keeping in contact with our customers. However, the safety and wellbeing of everyone involved is the most important issue, and although there is now more freedom to move home, public health and Government guidance should always come first. In all instances it is important to adhere to social distancing measures and any physical appointments should be postponed immediately if anyone is self-isolating or showing symptoms of coronavirus. The guidance states that anyone with symptoms, self-isolating, or shielding from the virus should follow medical advice which will mean not moving for the time being, if at all possible.
Government guidance for Wales allows for physically distanced viewings that carefully adhere to public health guidance. It is vital that safety comes first, with the guidance reflecting that with several measures that need to be followed to conduct viewings safely:
- Wales only: physical viewings should only take place if the property has been deep cleaned or unoccupied for at least 72 hours.
- Viewings must only take place with serious buyers who are genuinely interested in the property.
- Initial viewings should be done online as virtual viewings.
- When conducting physical viewings, they should be done by appointment only and open houses are not permitted.
- Everyone involved must wash their hands before the viewing and handwashing facilities should be made available with separate paper towels if possible.
- Medra will consider restricting the number of people present at the viewing in order to follow social distancing guidelines.
- Once the viewing has finished, the homeowner should ensure surfaces such as door handles are cleaned.